ACG Security knows that the smallest detail can make a huge difference when it comes to Hotel security, reception duty and static security officers and it is this level of detail that allows our experienced team to offer every client unprecedented levels of customer services and satisfaction.
That’s why our hotel security service offers unparalleled protection that gives your guest or residents peace of mind. In addition, ACG provides a comprehensive service that adds a touch of class to impress your visitors. This is because “The Service is in our DNA and You the Customer in our Heart”
From providing staff for welcoming concierge and reception duties to offering on-site security officers at your hotel, ACG Security ensures that its SIA trained team of staff offers a professional, friendly and attentive service as soon as any visitors enter your site, whatever the line of business.
It is our proven, reliable, efficient and reassuring approach that ensures every visit is remembered for all the right reason. No matter the size of your business, your location or your sector, our professional staff will uphold your company values at all times, giving you valuable peace of mind.
All our concierge, reception and static security staff receive thorough site specific training and are capable of dealing with every eventuality in an efficient and courteous manner, whether that be fire marshalling, conflict management or administering first aid on site. We tailor this to the needs of each client and the size and location of each individual operation, so rest assured we can not only meet, but exceed your requirements.
Our Hotel reception services combine the traditional roles of a hotel reception with the added layer of security expertise to deliver a comprehensive security experience. This is an ideal cost savings offer as you receive dual service.
We understand the complexities of hotel sites and can assist you in the following ways:
- Conduct regular site patrols to ensure all floor windows are closed and have not been broken into.
- Check that all guests are behaving in an acceptable way and keeping their volume low. We report any irregularities to the Hotels Duty Manager
- Ensure all TV’s and music appliances in public places are kept to a low volume.
- Monitor any alcohol usage in the hotel and ensure guests are not disturbed by any anti-social behaviour.
- Highlight any health and safety issues to hotel management to be swiftly resolved.
- Maintain the same level of respect for guests as hotel staff.
- Internal and external site patrols
- Authorized room checks
- Staff and customer harassment prevention
- Access control
We can also implement our guard patrol monitoring system to your site to ensure our guards are completing their patrols and allow you to monitor what areas need further patrols.
We are available for one-off, ad-hoc, event cover, temporary, short-term, or long-term cover in the day or night or when your hotel staff/concierge cannot make their shift.
